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Self-Sufficient Access and Analysis of Key Metrics Across a Global Organization

Quick facts

Organization: New Balance Athletic Shoe, Inc.
Industry: Footwear and Apparel
Revenue: >$2B
Employees: 4,000+
Company Description: New Balance markets width-sized footwear and apparel for men, women, and children.
Headquarters: Boston, MA
Website: https://www.newbalance.com
Solution: Diver Platform

Key goals

New Balance Athletic Shoe, Inc. was faced with the cumbersome problem of printing reports from an ERP system that lacked ad hoc capabilities. IS was confronted with an ongoing backlog of requests to produce reports in useful formats. What started out as a fix for an inefficient reporting system quickly evolved into an enterprise-wide BI solution.

    “People were always needing reports for specific accounts, products, divisions, sales reps, etc. sorted in various ways and then they would have to compare it with other information to figure out what happened,” explains Elaine Ritchie, Director of IS.

    A report request could take months to complete and the information required often changed by the time a person received it. Today, managers in every department throughout Massachusetts, Maine, and Canada use Dimensional Insight’s flagship product, Diver Platform™ (Diver), to navigate through data Models to answer their own questions and analyze particular areas of interest.

    With the self-sufficient data access and flexibility of Diver, New Balance eliminated one quarter of their printed reports, all special one-time reports, and the entire backlog of new report requests.